AdEPT Education services are made accessible via individual user accounts known as USO accounts. The term USO stands for Unified Sign On. This account allows users to gain access to services and resources via the same user credentials.
Setting up USO accounts for staff
USO accounts required for accessing the Issue Tracker can be created and maintained by several methods. You may already have USO accounts if you currently subscribe to other services provided by AdEPT Education. The methods for creating accounts are detailed below:
1.A Nominated Contact may create a single account at any time via the USO Support Site https://support.atomwide.com Access the User Accounts tab, select User Request (Single) and fill in the online form.
2.While not recommended, USO accounts may be created by submitting a spreadsheet. A pre-configured spreadsheet template is available to download from the Support Site. Output from a Management Information System (MIS) can be imported into this spreadsheet template and the file uploaded via a dedicated page on the Support Site.
3.The very much preferred method for creating and updating user accounts is to use the AutoUpdate software which is available at no additional cost. This is designed to operate in conjunction with a school’s MIS to export data on a regular basis (normally overnight). This exported user data is then used to create, modify, transfer and delete USO accounts assigned to the school. Information is available on AutoUpdate here
a)Using AutoUpdate significantly reduces the time involved in managing hundreds of accounts manually.
b)AutoUpdate provides far more accurate user data than is possible through other means.
c)AutoUpdate automatically tracks school population changes (joining and leaving staff, for example) so that USO accounts are created and removed in a timely fashion.
4.Office365 or G Suite accounts can be linked to existing USO accounts. This means that if your school already uses Office365 or G Suite for email for example, the same credentials can be used to log into the mySchool Issue Tracker.
For further information on using any of these methods please contact the Support Team on 01689 814700 (opt. 2).
